Return & Refund Policy

At Grafeen Store, we want you to be completely satisfied with your purchase. Please review our return policy carefully before making your purchase.

📋 Return Eligibility

30-Day Return Window
Returns must be requested within 30 days of delivery. Items received after this period cannot be accepted.

Item Condition Requirements:

Items must be unworn, unwashed, and unused
All original tags must be attached
Items must be in original packaging
No signs of wear, damage, or alterations
Must include all accessories and documentation

❌ Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Clearance or sale items (marked as final sale)
Opened collectibles or sealed merchandise
Customized or personalized items
Undergarments, swimwear, or intimate apparel (for hygiene reasons)
Digital products or gift cards
Items without original tags or packaging

💰 Refund Process

Approved Returns:
Once we receive and inspect your return, refunds will be processed within 5-10 business days to your original payment method. Please note:

Original shipping costs are non-refundable
Return shipping costs are the customer's responsibility (unless item is defective or incorrect)
A restocking fee of 15% may apply to opened items at our discretion

Partial Refunds:
Partial refunds may be granted for items that show minor signs of use or missing non-essential packaging.

🔄 Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability. Exchange shipping costs apply. To ensure you get your preferred item quickly, we recommend ordering the new item separately and returning the original for a refund.

📦 How to Initiate a Return

Contact our customer service team within 30 days of delivery
Provide your order number and reason for return
Wait for return authorization and instructions
Ship the item back using a trackable shipping method
Keep your tracking number for your records

Important: Returns sent without prior authorization may not be accepted.

🚨 Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately with photos. We will:

Provide a prepaid return label at no cost to you
Process a full refund or send a replacement
Cover all return shipping costs

Defective item claims must be made within 7 days of delivery.

⏱️ Processing Time

Return Authorization: 1-2 business days
Refund Processing: 5-10 business days after we receive your return
Bank Processing: Additional 3-5 business days depending on your financial institution

📍 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. Grafeen Store is not responsible for items lost or damaged during return transit.

🌍 International Returns

International customers are responsible for all return shipping costs and any customs fees. Refunds will be issued in the original currency, and currency conversion rates may vary.